Website — https://gorankivo.com
This Privacy Policy explains how Go Rankivo collects, uses and shares personal information when you visit our website, create an account, take a quiz or contact us.
1. Information we collect
- Account and contact information: Your name, username, email address, and phone number if requested during registration, checkout or support.
- Quiz and contest information: Your answers, scores, submission times, time taken, and rankings. If you enter a contest, we also record your entry and eligibility status.
- Order and payment information: If paid entry is available and you use it, we receive order details, the payment amount, payment status and transaction reference. When you pay through Razorpay, Razorpay processes your payment details. Go Rankivo does not ask you to send your card PIN, CVV, UPI PIN or payment OTP by email or chat.
- Website and support information: Technical information such as your IP address and browser type, and any information you choose to send us when requesting support or leaving a comment.
2. How we use your information
We use this information to manage accounts, run quizzes, calculate scores and rankings, verify contest entries, process orders and refunds where applicable, respond to support requests, and protect the website from misuse.
3. Public leaderboards and comments
When a quiz or contest has a public leaderboard, other visitors may see your display name or username, rank, score and time taken, depending on the leaderboard settings. Use a display name you are comfortable sharing publicly. If you post a public comment, your comment and display name may be visible to others.
4. Cookies and service providers
We use cookies or similar browser storage for features such as staying signed in, keeping items in your cart and remembering preferences. Blocking these may affect how the website works.
We share information needed to operate the website with service providers such as Hostinger for hosting and Razorpay for payments when enabled. Razorpay’s handling of payment information is described in its Privacy Policy. We may also disclose information when required by law.
5. Retention and security
We keep personal information for as long as needed to provide the service, maintain quiz and order records, resolve disputes, prevent misuse or meet legal obligations. We take reasonable steps to protect personal information and restrict access to people who need it.
6. Privacy requests and contact
To ask what personal information we hold about you, request a correction or deletion, withdraw consent where applicable, or raise a privacy concern, email ask@gorankivo.com. We may verify your identity before responding. Some records may need to be kept for legal or operational reasons.
If you are a parent or guardian and have a concern about a child’s information on Go Rankivo, contact us at the same email address.
If we update this policy, we will post the revised version here with the updated date.
Refund and Cancellation Policy
This policy applies to paid test or contest entries on Go Rankivo, when available. Free tests do not involve any payment and are not eligible for a refund.
When you can get a refund
- Go Rankivo cancels the test: If we cancel a paid test and you have not used your entry, we will refund the full amount you paid for that entry.
- You paid twice for the same entry: If we verify that both payments were successful, we will refund the duplicate payment.
- You paid but could not access the test: Send us your order or payment ID. If the payment was successful and an issue on our side prevented you from taking the test, we will refund the entry fee. If the payment failed or is still pending, we will check its status and explain the next step.
When a refund is generally not available
If the test was available at the scheduled time and you missed it for personal reasons, or if you completed the test but were unhappy with your score or rank, a refund is generally not available. This policy does not limit your rights under applicable law.
How to request a refund
Email ask@gorankivo.com with your registered email address, the test name, your order or payment ID, the payment date, and a short description of the issue. Do not send your OTP, UPI PIN, CVV, or full card number.
Once approved, the refund will be sent to your original payment method. The time it takes to appear in your account depends on your bank or payment provider.
Changes to This Policy
We may update this policy from time to time. We will post the updated policy and its effective date on this page. The refund terms shown when you paid will continue to apply to that order unless applicable law requires otherwise.